Contact Real Money Casinos

Got a question about one of the online casinos we cover, spotted something that needs updating, or want to tell us about your experience with a slots site we've reviewed? This page explains what we can help with and how to reach us.

What we can and can't help with

Real Money Casinos is an independent research and comparison site. We rank and review online slots casinos available to US players, but we are not a casino ourselves, and we don't process deposits, withdrawals, bonuses or account issues. If you're having a problem with your balance, a bonus you claimed, or a withdrawal that's taking longer than expected, that has to go through the casino's own customer support team, not us. Every operator listed on this site — including Raging Bull, Uptown Aces and Ignition — publishes its own support contact details, usually via live chat or email, on its website.

What we can help with:

Corrections — if a bonus offer, rating or piece of information on this site is out of date or wrong
Feedback on our reviews, comparisons or the way we've assessed a particular slots casino
General questions about how online casinos work, how we research operators, or how RTP and licensing affect your choice
Questions about our editorial process, commercial relationships, or how offers are ranked

What we can't help with:

Deposits, withdrawals or account verification (KYC) issues at a specific casino
Disputes over bonus terms, wagering requirements or game outcomes
Technical problems logging into or playing at a casino's site or app
Requests to remove a licensed operator from our rankings without a factual basis

How our recommendations work

Before reaching out with a question about our rankings, it helps to understand how they're built. We assess each operator on its licensing, the range of slots and other games on offer, the honesty of its bonus terms, banking options and processing times, and how it handles player support. Real Money Casinos may earn a commission when a reader signs up through a link on this site, but commission never buys placement — a casino's position reflects our editorial assessment, not what it pays us. If you think we've got something wrong, that's exactly the kind of message we want to hear.

Before you write in, a few things to check

Many of the questions we get are already answered elsewhere on the site, so it's worth a quick check first:

If your question is about gambling limits, self-exclusion or getting support for a gambling problem, our Responsible Gambling page covers deposit limits, self-exclusion programmes and where to find national support services.
If you want to know how we operate, who's behind the site and our editorial standards, see the About Us page.
For questions about how this site uses information you submit, or the rules for using youarenotpayingattention.com, check our Terms and Conditions.

A note on eligibility and legal gambling

Before contacting us about any casino listed here, remember that real-money online slots are only available where state law permits it, and only to players who are physically located in an eligible state and meet the minimum legal gambling age, which is typically 21 though this can vary by state and activity. Some casinos on this site operate under state-specific licences, while others are sweepstakes-model sites that use a different legal structure. If you're unsure whether a particular operator is available where you live, the casino's own site will confirm this during sign-up — we can't confirm eligibility on a state-by-state basis on your behalf.

Reporting a scam or a safety concern

If you believe a casino is behaving fraudulently, misrepresenting its licensing, or engaging in practices that put players at risk — for example, refusing legitimate withdrawals, hiding bonus terms, or lacking basic encryption on its site — we want to know. Include the casino's name, what happened, and any dates or screenshots that support your report. We can't act as a mediator or guarantee a resolution to individual disputes, but reports like this directly inform how we score and rank operators, and a pattern of complaints can lead to a casino being downgraded or removed from our recommendations.

What happens after you get in touch

We read every message that comes in, though as a small editorial team we can't guarantee a response to every query, particularly account-specific issues that belong with a casino's own support desk. General feedback, corrections and editorial questions are the messages we're best placed to act on, and where a correction is warranted, we update the relevant page and note the change.